Material Acceptance Procedures
Materials that do not match their delivery documents and approved samples are not accepted into storage or onto the construction site.
Our Approach to Quality
The true quality of a project becomes evident not on the day of handover, but years later. If the paving stones have not settled unevenly, the curbstones remain in place, rainwater does not accumulate in the garden, and the building shows no cracks or moisture problems, we know the job has been done properly. That is why we assess quality at every stage, from material acceptance and ground preparation to excavation and final handover, rather than relying solely on final inspections.
Every product we supply and install has a traceable source. We maintain records of which material batches were installed in specific areas and which teams carried out the work. If a problem occurs, we investigate the records rather than speculate about its cause.
Paving Stones and Curbstones
Product dimensions, colors, and surface quality are inspected before delivery.
Ground Preparation
Paving installation does not begin until the sub-base and sand bedding layers have been properly compacted.
Handover Inspection
Each completed area is inspected and handed over using a detailed, item-by-item checklist.
Where We Measure Quality
For hardscaping products, colors, dimensions, and surface defects are inspected before shipment, and compliance documentation for the relevant TS EN standards is checked for paving stones, slabs, and curbstones. During installation, paving does not begin until the sub-base layers have been compacted, and surface gradients are measured to prevent rainwater accumulation. In residential construction, reinforcement placement is inspected before concrete pouring, and no concrete is poured without approval from the authorized building inspection body. Plumbing and electrical systems are tested before being concealed, photographed, and documented in the project file.
Our Responsibility Continues After Handover
Every notification received after project handover is recorded, and we respond by identifying who will handle the matter and when. If the same issue occurs in two different projects, we review and adjust our material selection or working methods to prevent it from recurring in future projects.
- We select suppliers based on their previous work
- No project stage proceeds without approval
- Inspection records are retained in the project file
- Work teams receive project-specific instructions
- Non-compliant work is removed and redone
- Product documentation is provided upon request
- Customer complaints are systematically recorded
- Lessons learned prevent errors from recurring in future projects
We see quality not simply as a written policy, but as a practice consistently applied on our construction sites every day. This policy is reviewed annually, and lessons learned in the field are incorporated into the technical specifications of subsequent projects.
Frequently Asked Questions
Paving stones should have no visible cracks or breakages, their edges should be properly formed, and their dimensions should be consistent. Concrete paving stones, slabs, and curbstones should have documentation confirming compliance with the relevant TS EN standards. You can request these documents from us before making a purchase.
The materials to be used in each project are specified by brand and grade in the technical specifications. Every batch delivered to the construction site is checked against its delivery documentation and approved samples. Non-compliant materials are returned, and the buyer is informed in advance if an equivalent alternative product is proposed.
For landscaping projects, we inspect paving alignment, joints, surface gradients, and plant establishment. In residential projects, we check each item, including doors, windows, electrical outlets, and drainage slopes. Any deficiencies are documented together, corrected before handover, and a copy of the inspection checklist is provided to you.
Every issue you report is recorded, and you are informed about who will address it and when. Problems covered by the warranty are resolved free of charge. For issues resulting from use or maintenance, we explain the cause and recommend the appropriate course of action.